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Knowledge base

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  • BOOKING

  • BANKING

  • iEXCHANGE OVERVIEW

  • iEXCHANGE JOINING/MEMBERSHIP

  • iEXCHANGE BOOKINGS

BOOKING

Terms and Conditions

  • iExchange Terms and Conditions (Conventional Timeshare only)
  • Booking Cancellation Rules

Inventory

  • iExchange Inventory Release Schedule

Exchanges

  • iExchange Fees

BANKING

General

  • What is On-Risk Banking?

iEXCHANGE OVERVIEW

About Us

  • How does iExchange work?
  • Can I accumulate my Points?
  • Do Points expire?

Benefits

  • What are Top Up Points?
  • What international resorts do I have access to?

My Profile

  • Can someone else view or transact on my account?
  • How do I access/manage my profile?

iEXCHANGE JOINING/MEMBERSHIP

Transfers

  • Can I transfer my Points?
  • Can I transfer my Membership?
  • Are accumulated Points carried over if ownership is transferred?

iEXCHANGE BOOKINGS

Bookings Made Easy

  • How do I download my booking confirmation letter?
  • Can I send a guest to use my week/booking?
  • Can someone else make a booking on my behalf?
  • Bonus Rentals

International Bookings

  • Can I book an international resort using my Points?
  • What are the cancellation terms for international bookings?

General Booking Info

  • Does iExchange offer mobility impaired units?
  • When will my unit be serviced?
  • What are my check-in and check-out times?
  • Do I need to call the resort to let them know I am coming?
  • Do I need to call the resort to let them know I will be late?
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iExchange
  • Why iExchange
  • How it Works
  • Resort Directory - Southern Africa
  • Resort Directory - International
  • Points Bookings
  • Rental Bookings
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  • Bank a Week
About Us
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