Please be aware that restrictions and alert levels are subject to change per evolving government directives. We recommend checking the official website: https://sacoronavirus.co.za
CANCELLATION POLICY - BOOK WITH PEACE OF MIND
Our normal cancellation policy is detailed on your confirmation letter.
In the event of a Government Lockdown where travel is restricted, clients will be able to receive a voucher to their account for the full value of their booking, for travel in the next 90 days.
Should you or a travelling guest (as provided at time of booking) test positive for Covid immediately prior to or during your stay, upon presentation of proof thereof, your booking may likewise be credited.
If you do not have a positive test result, but you feel that you or a travelling guest need to self-isolate due to a risk of exposure either before or while on your trip, we recommend that you consult a medical professional and ask them to issue a notice that you are unfit to travel for the recommended quarantine period, to avail yourself of the above-mentioned credit.
In the absence of a medical note, normal cancellation rules applicable to your booking will apply.
Note that all changes must be requested within 48 hours of contracting Covid, or requiring self-isolation.
Should you wish to cancel your reservation, within our cancellation period, and no government or other restrictions prevent occupation, you may do so "at risk". In this instance you will be entitled to a refund should the unit concerned be re-booked.
AVAILABILITY OF RESORT FACILITIES
We are pleased to advise that almost all resort facilities remain available under current lockdown regulations, however subject to required social distancing. The following, may however be curtailed or not available:
- Games rooms and other small indoor facilities
- Restaurant, bar and off-sales amenities dependent on government restrictions
You are best advised to call the applicable resort directly for resort specific details.
COMPULSORY SCREENING FORM: TO BE COMPLETED AND PRESENTED ON ARRIVAL
Most resorts require a guest entrance screening form, a template of which may be found on this page to download, and we recommend this is partially completed (where possible) to ease your check-in and assist with social distancing compliance. Please note that certain resorts may have their own unique requirements.
ENSURING SAFETY AT OUR RESORTS
Everyone’s health and safety at our resorts remain our top priorities while we ensure that you are enjoying your holiday. While we have always maintained the highest standards of cleanliness and hygiene, we have intensified this now more than ever.
- We offer a drive-thru check-in at the front gate (where possible);
- Everyone’s temperature will be checked upon arrival;
- All guests and staff entering the resort must hand in their completed screening form to be granted entry.
- All guests and staff are required to wear masks in common areas;
- Numbers are limited in all areas at all times;
- Most on-site restaurants offer takeaway delivery;
- Room servicing is optional;
- We offer grocery delivery (where possible).
- All units are sanitized with ULV cold foggers before check-in;
- After fogging, your unit is secured with door seals that you will break when entering your unit after check-in;
- Wall-mounted sanitizer dispensers are provided in high traffic areas;
- General work and guest areas are regularly sanitized.
All employees and guests are required to adhere to the Covid hospitality protocols including practicing social distancing as well as wearing their masks at all times. Our front line staff are additionally equipped with face shields.